Improving our tech for you

With our computer conversion, we will have a new bill pay processor.  If you use our Bill Pay product for a smooth transition, please do the following:

  • Turn  off all e-bills
  • Print/record all payment history
  • Record all bill payment creditors, account number, mailing addresses, and phone numbers
  • Download and save all statements

If you re-enroll and enter your bills before August 30th, we will deposit $ 10.00 into your account.

Dates to keep in mind:

  • July 31st
    • DePaul location will be OPEN until 5PM
  • August 1st – 3rd
    • BOTH locations closed

We can’t wait to serve you again on August 4th!

Thank you for your flexibility and patience during this system upgrade, and thank you for being a member.

Best regards,

Shwante Snead, CEO

Utilize Our New Online Tools

Online Banking

Learn More about It’s Me 247

First Time Login

Need help with your first time logging into the new system?

Click Here

Automated Telephone Line

1.800.860.5704 CUID #3874

Our Automated Teller Line will allow members to check balances, transfer funds, make loan payments, and so much more!

Apple and Android Pay

Coming Mid-August 2020

Connect your debit card to your electronic wallet and make touchless transactions

Mobile App

Coming Mid-August 2020

Download from the App Store or Google Play. All the convenience of online banking in an easily accessible app.

FAQ

What does a “system upgrade” mean for the credit union?

Learn More >>>

Online Banking

WHAT YOU CAN DO WITH IT’S ME 247

  • Review the balance of your checking, savings, money market, certificate of deposit, and loan accounts.
  • Transfer funds between your accounts, and to other members.
  • Set alerts for when automatic deposits or withdrawals are processed by clicking the eAlerts Subscriptions within Online Banking.
  • Enroll in eStatements and eliminate the need for paper statements.
  • Update your address or phone number.
  • Manage contact preferences.

First time logging into Online Banking?

Don’t feel overwhelmed! The first step is to get your new account up and running with these simple steps:

First-Time Login Instructions

  1. Go to It’s Me 247 Online Banking, and type in your default username (your Member Account Number), and click Login. 
  2. Type in your default password (the last four digits of the Primary Accountholder’s Social Security number) and click Continue. 
  3. Accept the Terms and Conditions of Use (scroll to the bottom to accept). 
  4. Type the same default password (from step two) in the Current Password field. 
  5. Create a new secure password and type it into each New Password field. 
  6. Click Change My Password to save it. 
  7. Create a new personal username (maximum of 21 characters). 
  8. Click Change My Username to save it. 
  9. Type in the answers to three unique security questions (not case sensitive). 
  10. Click Save My Questions, and you’re done!

Note: The username and password you create during your first-time login will also be used to log in to mobile banking.

FAQ

Is my personal data safe during the upgrade?

Yes, your personal data and account information will be safe and secure, as always. Your funds will also remain secure. All SHRFCU accounts will continue to be insured by the National Credit Union Administration (NCUA) Share Insurance Fund up to $250,000 per account.

Will my account number change?

No, your account number will not change, however, your share and loan IDs will change. All direct deposits will continue to post as usual.

Will my checks still work?

Yes, you can continue to use your current checks, they will clear through our system as usual.

Will I have access to my money during the conversion weekend?

During conversion weekend, you will have limited access; our offices will be closed and Service Centers will NOT be able to access your accounts. You will have access via your debit cards, and outside ATM’s. Your credit cards will continue to work as usual.

If I have questions before, during or after this system upgrade, what should I do?

As always, we invite you to call our office at 757-889-5330, email us directly at shrfcu@shrfcu.com or stop by our office to speak with a member of our team.

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